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Frequently Asked Questions
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At IJASVideo.com, we are committed to providing you with quality service! As part of our commitment, we would like to get your feedback and/or comments about our web store so we can improve your shopping experience.
Please let us know how we can better serve you. Please be assured that all your personal information is strictly confidential and is secure with us. We do not sell nor distribute your personal information to third parties.
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Please enter your questions/comments below and click on the "Done" button at the botton of the page.
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Customer Information
What customer information do we collect? We collect the personal information our customers give us when they place an order on our site, such as customer's name, address, email address, telephone number, etc. In addition, in order to process customer orders, we collect financial information, such as credit card number and a shipping address.
How do we secure customer information? We accept Visa, MasterCard, Discover Card via PayPal Secure Online Payment Server. We use PayPal to insure our site is authentic and secure. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). The security of your information is our top priority at IJASVideo.com. This protects credit card numbers, online forms, and other confidential information from interception and hacking. After you have completed you PayPal payment transaction, a receipt for your purchase will be emailed to you. You may log into your account at www.paypal.com/us to view details of your payment transaction.
How do we use customer information we collect? We do not sell nor do we distribute information collected to third parties. We use personal and financial customer information to process orders. We may also use your contact information to communicate with you about your orders or other services provided to you. If you choose to subscribe to IJASVideo.com monthly FREE newsletter, your contact information and email address will be used to send you our Newsletter electronically. If you choose to subscribe to IJASVideo.com FREE Catalog, your contact information and email address will be used to send you our FREE Product Catalog. Financial information collected is used only for billing and shipping requests. We may also contact you to inform you of the new products that we offer.
What if I do not want to provide my personal information online? You may purchase our products by calling 1-516-314-7557 number. Our confidentiality rules apply to all personal and financial information given to us by our customers via the telephone or online.
Track Your Orders
How do I check my order status? You may track your orders via Order Tracking Information facility on IJASVideo.com (Click Here to View). You must have your Order Number available to review your order. You may also make changes in your payment information and shipping information if your order has not been shipped yet.
You can access your Order Tracking facility via the top (header) of every page. All standard orders are shipped via USPS First Class Priority Postal Service or UPS Ground Shipping method. To get information regarding your order directly from UPS, please (Click Here) .
Please contact us at sales@ijasvideo.com if you have additional questions regarding your order status or need further assistance.
When will I receive my order? You will receive your order in 7 to 10 business days from your order date. All orders will be shipped via either USPS First Class Priority Postal Service or UPS Ground Shipping method.
My Shopping Cart
How do I use my IJASVideo Shopping Cart to make a purchase? Once you see something you like and would like to place item(s) in your Shopping Cart, simply enter the Item Quantity in the "Quan." box and click on the "Add to Cart" button. You can access your Shopping Cart via the top (header) of every page or via the bottom of every product listing page. All items in your Shopping Cart are listed in the order they were placed. Check-Out will generate a total of all items in your Shopping Cart as well as a detailed report listing every item ordered.
At this point, we recommend you print and/or save your receipt order information for your records.
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If you do not find an answer on FAQ list please enter your question below
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FAQ's
Quick answers to customer questions
FREE Catalog
IJASVideo.com FREE Catalog will provide you with detailed information about our new releases.
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